Holiday Inn Express Vancouver-Metrotown (Burnaby)

From the airport it is easy to get to the hotel using the skytrain. Take the train from the airport to waterfront and then get on the Expo line and it will take you right to the hotel at Metrotown. The hotel is right across the street from the skytrain stop. The hotel uses secure access only so safety is priority. A view of the mountains near by. Lots of shopping right around the hotel. This was my first time staying at Metrotown. I would do it again. I cannot comment on the internet or the breakfast available as I didn't use them. There is an exercise room too! Highly recommend.

Breakfast was very varied and good. Breakfast and front desk workers were nice and helpful. I appreciated that many of the breakfast workers were special needs and you provided jobs for them. Nice it was near a mall and restaurants.

Friendly and helpful staff for whom nothing was too much trouble. In particular Jenny who went out of her way to help sort out our printing technical issue. very quiet room (exactly what we asked for) and very comfortable beds. loved the choice of pillows on offer in the room. loved the microwave in the room too. conveniently located next to a big Mall as well as the train snd bus station out the front. very close to cafes and restaurants too. Housekeeping staff swiftly brought us extra blankets when we needed it.

Perfect location right at the SkyTrain Station Metrotown for day trips to Vancouver downtown, Stanleyx park etc. Staff very freindly and helpful. Spacious rooms with functional facilities.

I was at the hotel for both a work event, and to stay at during the event. All of the staff were exceptional and polite. There were many times where I would pass a hotel staff from various different departments in the halls, and they would treat me and asked me how my day was an even have a couple short, pleasant words. I don’t see this everywhere. I think this is awesome. I also had some trouble after checking out where a key broke off in a padlock that was securing my motorcycle. I was heading out for a long drive back to Penticton and wasn’t able to find a professional service to come cut the lock for me in a timely manner . The maintenance staff at the hotel, in my opinion, went over, and above, to help me to resolve the issue. The maintenance person in particular that helped out was amazing, and appeared to be happy to help even though I assume it was taking him away from other important things he needed to do. Well done. It’s my second time at this hotel, and I will definitely come back.