Holiday Inn Express Vancouver-Metrotown (Burnaby)
What Guests Say
Friendly and helpful staff for whom nothing was too much trouble. In particular Jenny who went out of her way to help sort out our printing technical issue. very quiet room (exactly what we asked for) and very comfortable beds. loved the choice of pillows on offer in the room. loved the microwave in the room too. conveniently located next to a big Mall as well as the train snd bus station out the front. very close to cafes and restaurants too. Housekeeping staff swiftly brought us extra blankets when we needed it.
Niloufar
June 2023
Perfect location right at the SkyTrain Station Metrotown for day trips to Vancouver downtown, Stanleyx park etc. Staff very freindly and helpful. Spacious rooms with functional facilities.
Achim
July 2023
I was at the hotel for both a work event, and to stay at during the event. All of the staff were exceptional and polite. There were many times where I would pass a hotel staff from various different departments in the halls, and they would treat me and asked me how my day was an even have a couple short, pleasant words. I don’t see this everywhere. I think this is awesome. I also had some trouble after checking out where a key broke off in a padlock that was securing my motorcycle. I was heading out for a long drive back to Penticton and wasn’t able to find a professional service to come cut the lock for me in a timely manner . The maintenance staff at the hotel, in my opinion, went over, and above, to help me to resolve the issue. The maintenance person in particular that helped out was amazing, and appeared to be happy to help even though I assume it was taking him away from other important things he needed to do. Well done. It’s my second time at this hotel, and I will definitely come back.
Michael
June 2023
Very sweet staff, very accommodating — the whole team! —wish they had a hot tub for the winter months but they do try to keep the outdoor pool warm, great location for Burnaby! free parking is awesome! Hotel cost is similar to others in the area but could be a bit cheaper as it’s an older property. The included breakfast is great. I personally wish they had some better toppings for their oatmeal (cranberries, chopped dried apricots, shredded coconut, chopped almonds) and maybe additional healthy breakfast items (plain non-fat yogurt, berries or other fruit to mix into it, although the fresh banana worked for me this time), but they keep it very clean and guests appear to love the bright space with lots of room for everyone. overall I am always very happy to stay there.
Nancy
April 2023
Breakfast was excellent. I appreciated having a workout area. There was also direct mall access, which was helpful.
Graham
August 2023
Everyone was very friendly! We got smiley greetings and great courtesy from all of the staff. Great communication when we asked questions. The breakfast choices and variety were a great way to start each day. The coffee was delicious! We valued less single-use plastic for toiletries, yet the offer to get us any we might need. Parking was easy and accessible. Excellent location connected to Metropolis Metrotown, buses and the SkyTram. Easy to walk to endless places of interest. We were very happy to have a higher floor room (5th) and had a lovely city view.
Angie
April 2023
The location is ideal and the underground parking is great. Room was nice, clean and well equipped. The staff were nice, and the breakfast was pretty good too. Hot buffet style breakfast and the restaurant staff were very attentive with restocking items. The area has tons of eating options and the hotel is attached to Metrotown mall which is huge and even has three grocery stores.
Kris
August 2023
Love everything, the helpful and friendly staffs, the clean and comfortable room, and strategic location. Me n my husband got stomach flu on the day we arrieved..thank God we recovered quickly after a full day rest at the hotel where we didnt have to worry of where to order foods for the rest of our fam cos the hotel connected to a big mall, metrotown mall so they could just easly go there to buy food and occupied themselves in the mall..very recomended hotel✌️✌️
Inge
July 2023
The convenience of going shopping in an out of the hotel into the mall…that was convenient…. Even booking dining reservations were worth it cause the amenities were so close to the hotel
Mungai
April 2023
Burnaby is a suburb of Vancouver - but the Skylink (Metro) Station is across the street. Thus it takes only about 20 min to get into Vancouver downtown. There are several restaurants around and a big shopping mall next to the hotel. So alltogether a good choice if you dont insist to have a hotel in downtown.
Christian
September 2023
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