Holiday Inn Express Vancouver-Metrotown (Burnaby)

We chose this hotel based on the reviews and the price point. It was outside the main area of Vancouver harbour but we liked the location. The room was a good size, very clean and comfortable. We were on the fifth floor facing the back of the building and far away from the lifts. The bathroom was a good size and well stocked with toiletries. Our room was very spacious and had good facilities; tea/coffee, a fridge, tv, hairdryer, bathroom toiletries etc. All were good. The hotel was very clean overall and the breakfast was great. A good variety of tea/coffe, toast, pastries, voghurt and cooked food. All the staff we dealt with were very friendly and helpful. We parked in the car park and didn't use our car again til we left as the metro was across the road, opposite the hotel. Central Park is a five minute walk away and it was lovely to walk around there and go for a run. There's plenty of food outlets to eat at and a starbucks next door. We dined at Earls restaurant which was a few minutes walk away, that was a great find.

They have such a nice team, starting with the crew in the morning on breakfast, a wonderful, inclusive team making every morning a goodhearted start. And also the room service was really appreciative, very kind and supportive. Room was always nicely made. Really positively surprised by Holiday Inn Express here. And the reception team was always helpful and in a great positive mood, it was a pleasure being recognized personally after two days already. I also liked the pool for refreshing after a bit of sports.

From the airport it is easy to get to the hotel using the skytrain. Take the train from the airport to waterfront and then get on the Expo line and it will take you right to the hotel at Metrotown. The hotel is right across the street from the skytrain stop. The hotel uses secure access only so safety is priority. A view of the mountains near by. Lots of shopping right around the hotel. This was my first time staying at Metrotown. I would do it again. I cannot comment on the internet or the breakfast available as I didn't use them. There is an exercise room too! Highly recommend.

Breakfast was very varied and good. Breakfast and front desk workers were nice and helpful. I appreciated that many of the breakfast workers were special needs and you provided jobs for them. Nice it was near a mall and restaurants.

Friendly and helpful staff for whom nothing was too much trouble. In particular Jenny who went out of her way to help sort out our printing technical issue. very quiet room (exactly what we asked for) and very comfortable beds. loved the choice of pillows on offer in the room. loved the microwave in the room too. conveniently located next to a big Mall as well as the train snd bus station out the front. very close to cafes and restaurants too. Housekeeping staff swiftly brought us extra blankets when we needed it.